Fusion IT Sourcing | Returns Policy
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Returns Policy

Returns

For Sales Assistance:

Now that you’ve received an e-mail from us with your RMA number, here are some steps to help you successfully complete your return. Please contact Customer Relations with additional questions at (800-569-3187) or commerce@fuseits.com.

General Information

  • Your approved RMA number is valid for 10 calendar days.
  • When shipping items back to Fusion IT Sourcing shipping fees are your responsibility. Upon receipt of your return, we will replace, exchange or repair your product as indicated in your RMA application. We will then return your product, at our expense, using the same shipping method you used to send it to us. We recommend insuring your return items as we are not liable for merchandise that is lost or damaged in return shipping.
  • If the purchase price of your return is to be credited to your account, Fusion IT Sourcing will post the credit within 24 hours from the time we receive the product in our distribution center.


To ensure that your return is handled promptly and efficiently please follow these steps:

Packing Your Return

  • The RMA number should be clearly noted on the shipping label of each box or you may write it on the shipping box. Please do not record the RMA number on the original manufacturer’s box.
  • The return box should contain all items that were included with the original shipment, including the original manufacturer’s box and packing material, all accessories, UPC bar codes, manuals, etc. that came with the original shipment.
  • If you have multiple packages to return, please make photocopies of the return address that was e-mailed to you and tape one on each package. Please use clear tape or a clear carrier pouch with a self-adhesive back to affix the return address to the box.
  • All boxes should be securely packed to prevent possible damage during shipping. We are not liable for damage that occurs during shipment back to us.
  • We suggest that you insure these return items, as we are not liable for lost merchandise.

Addressing Your Return

  • Returns should be sent to:
    Attn: Commerce Returns / RMA # ____________
    3588 Highway 138 SE, Suite 121
    Stockbridge, GA 30281

Returning Printers

  • When returning a printer, fax machine or copier, please remove all toner and ink cartridges to prevent spillage during shipping.
  • The toners/cartridges should be packaged separately, either in another box or sealed inside a plastic bag within the return item’s box.

If you have any further questions regarding your approved return, please contact Fusion IT Sourcing Commerce 800-569-3187 or commerce@fuseits.com.